Zamat v Bhatnagar

Tenant wins · Toronto · 2025-05-09

Adjudicator

Colin Elsby

Dispute

Maintenance, Tenant Rights

Amount

<$5K

Landlord

P.B.

Tenant

C.Z.

What happened

The Tenant filed a T6 application because the washer-dryer unit in the rental property stopped working on February 11, 2024. Despite notifying the Landlord promptly, there were significant delays and a six-day communication gap from the Landlord's side. Although the Landlord took some steps, including offering reimbursement for laundry costs, the Board found the response time unreasonable. The appliance was fully repaired on March 4, 2024. The Tenant sought a rent abatement for the period of inconvenience.

The ruling

The Landlord is ordered to pay the Tenant a total of $215.72 by May 20, 2025. This amount consists of a $167.72 rent abatement and the $48.00 application filing fee. The abatement, calculated at 20% of the rent for the 11 days the laundry unit was non-functional, is to compensate the Tenant for the inconvenience and the Landlord's unreasonable delay in communication during the repair process.